Refund Policy

1. Summary

Each BrollBot plan is a one-time payment for a fixed access period. Nothing renews automatically. You can request a refund within 14 days of purchase if you have used less than 20% of your minutes, or if you were charged in error or the service did not work as described. Consumers in the EU, EEA and UK also have a 14-day right of withdrawal, explained in section 5 of the Refund Policy. This refund policy is in addition to your statutory rights as a consumer.

2. How payment works

• Each plan is a one-time payment for a fixed access period (1, 3 or 6 months, depending on the plan) and a set number of minutes of finished video.
• Nothing renews automatically. We never charge you again unless you choose to buy another plan.
• Payments are processed by Stripe. Prices are shown in USD and taxes are added where required.

3. When you can get a refund

You can request a refund, and we will approve it, if:

• you ask within 14 days of purchase and have used less than 20% of your minutes (1 credit = 1 minute of finished video);
• you were charged in error or charged twice;
• the service did not work as described and we could not fix it within a reasonable time.

4. What is not refunded

• Minutes already used, beyond the 20% threshold above, and exports already delivered.
• Plans whose access period has ended.
• Accounts suspended or closed for breaching the Terms.
• Dissatisfaction with how well B-roll matched a video, if the service worked as described. You can swap, trim or remove any clip.
• Charges from third parties, such as your bank's fees.

5. Your statutory rights and right of withdrawal

This refund policy is in addition to your statutory rights as a consumer.

Consumers in the EU, EEA and UK can withdraw from a purchase within 14 days of the payment, without giving a reason:

• If you have not used any minutes of the plan, we refund the full price.
• When you buy a plan, you ask us to make the service available as soon as we activate it, without waiting for the 14 days to end. If you withdraw after you have started using it, we refund the price minus an amount in proportion to the minutes you have used.
• The right of withdrawal ends once the plan has been fully provided, that is when all of its minutes have been used.
• To withdraw, follow the steps in section 6 or send us any clear statement, for example by email to support@brollbot.com. You do not need to give a reason.

Where section 3 gives you a better result, section 3 applies.

6. How to request a refund

• Email support@brollbot.com from your account address with the subject “Refund request”, call us at +1 343 296-9026 or use the contact form.
• Include your account email, the date of the payment and the reason for the request.
• We reply within 5 business days.

7. Approved refunds

Approved refunds go back to the original payment method through Stripe. Funds usually take 5 to 10 business days to appear, depending on your bank or card issuer. When we refund a plan, its access ends.

8. Chargebacks

Please contact us before disputing a payment with your bank. We can usually resolve problems faster, and an unresolved chargeback may lead to your account being suspended while it is investigated.

9. Service faults

If the service does not work as described, contact us and we will work to fix it or remedy it in line with your legal rights.

10. Changes to this policy

We may update this policy at any time. We will post the new version and change the “Last updated” date. Changes do not apply to a refund request you have already made or to a plan you bought before the change.

11. Contact us

Questions about payments or refunds: support@brollbot.com. MEGAFLOW LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.